Privacy Policy

Effective date: 20th October 2025

Who we are:

WORK UNITELY PTY LTD ACN/ABN 30 686 892 553 of [registered address] trading as “unitely” (“we”, “us”, “our”).

We care about your privacy and your safety. This policy explains what we collect, why we collect it, how we use it to power safe matching, and the choices you have - including how to remove your data at any time.

If you need this policy in an accessible format - large print, audio, easy read, or HTML - email [hello @ unitely.com.au] and we will provide it. We aim to meet the Australian Privacy Principles and good practice under GDPR where relevant.

1. The short version

We collect only what we need to run a safe matching community and send you content.
We use your data to verify accounts, recommend matches, and keep the platform secure.
You can access, correct, download, or delete your data at any time.
We never sell your personal data.
We store sensitive details with extra care and the minimum practical retention period.

2. What we collect

2.1 Information you give us

We may collect the following types of information:

Your name and contact details (like email address)
Your personal interest, employment status etc.
Information about your health or disability (if you choose to share it with us)
Feedback, survey responses, or support queries
Website usage data (like page visits or browser type, via cookies and analytics
Content - messages, posts, reactions, and support requests.

2.2 Information we get automatically

Device and app data - device type, OS, app version, language, crash logs.
Usage - pages and features used, in-app actions, approximate location derived from IP for safety and fraud prevention.
Cookies and similar tech on the website for session management, analytics, and security.

2.3 Information from others

If another user reports a safety concern involving your account, we receive that report.
If you connect a third-party account, we receive the authorisation token and basic profile needed for sign-in.

3. Special category data - health and identity

Some information you choose to share may reveal health or disability. We only process this with your consent to provide the service - specifically to enable matching, community features, and safety. You can change or remove these details at any time in Settings or by contacting us. We apply stricter access controls and shorter retention to these fields. We encourage you to use an alias inside the digital community to protect yourself online.

4. How we use your information

We use your information to:

Create and manage your account - authentication, preferences, customer support.
Match you with people - we use the profile and matching details you provide to recommend connections based on condition category, interests, and preferences.
Run the community - feeds, messages, recommendations, moderation, and reporting workflows.
Keep you safe - detect spam, abuse, duplicate accounts, and policy breaches.
Improve the product - aggregated analytics, debugging, and research with de-identified data.
Communicate with you - service messages, safety updates, feature announcements, with opt out controls.

We never sell your personal data.

5. Sharing your information

We share your data only with:

Other users - limited to what you choose to put on your profile or send in messages.
Law enforcement or regulators when legally required or to protect someone’s safety.
Corporate events - if we restructure or sell parts of the business, we will ensure the same or stronger protections.

We may also share your information with trusted service providers who help us run Unitely, including:

Email providers (like Beehiv or Google Mail)
Analytics tools (like Google Analytics)
Payment platforms (like Stripe or SamCart)
Community platforms (like Circle)
Form and survey providers (like Google Forms or Tally.so)

They are only given access to what they need and must handle your data securely.

We will never sell or rent your personal information. We won’t share it outside Australia unless we have to for the service and ensure similar protections are in place.

We place strong contractual and technical controls on service providers and do not allow them to use your data for their own marketing.

6. Data retention

Account and profile - kept while your account is active.
Matching data - kept while matching is enabled. If you switch it off or delete your profile, we remove or irreversibly de-identify matching fields within 30 days.
Safety records - kept as long as necessary to protect users and comply with law.
Backups - roll off on a normal rotation cycle.

We keep de-identified analytics that cannot identify you.

7. Your choices and rights

You can exercise these any time via Settings or by emailing hello @ unitely.com.au:

Access - get a copy of your data.
Correction - fix inaccurate details.
Deletion - delete your account and personal data.
Portability - request a machine-readable export.
Objection or restriction - limit certain processing, including direct marketing.
Withdraw consent - especially for health-related fields and matching.

We respond within 30 days. If you are in the EU or UK you may complain to your local data authority. In Australia you may complain to the Office of the Australian Information Commissioner.

8. How to request deletion quickly

You can:

Email hello @ unitely.com.au with “Delete my data” from your registered email, or
Use the website help form.

We will permanently delete or de-identify personal data within 30 days unless law requires us to keep specific records. Messages other people received may remain in their inbox, similar to email.

9. Safety, reporting, and verification

We operate community guidelines and safety tools. You can report concerns in-app or by emailing hello @ unitely.com.au We may temporarily retain relevant data to investigate and prevent harm. We design verification to reduce fakes and spammers while respecting privacy.

10. International transfers

Your data may be processed outside your state or country by our service providers. Where we transfer data internationally, we use safeguards like Standard Contractual Clauses or equivalent mechanisms and supplier audits.

11. Children

Our service is for people 18 and over. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will delete it.

12. Cookies and similar technologies

We use strictly necessary cookies for login and security, and optional analytics to improve the service. You can manage cookies in your browser or via our cookie banner. Blocking some cookies may limit functionality.

13. Security

We use encryption in transit and at rest, access controls, monitoring, protections against common attacks, and staff training. No system is perfectly secure, so we maintain incident response plans and will notify you and regulators as required by law.

14. Third-party links

Our app and website may link to third-party sites. Their privacy practices are their own. Check their policies before providing personal information.

15. Changes to this policy

We will post updates here and change the “Effective date” above. If the changes are significant, we will notify you in-app or by email and give reasonable time to review.

16. Contact

If you have any questions or concerns about this policy, contact:

Unitely Email: support@unitely.com.au